![]() ![]() Must be self-motivated and have proven their ability to take initiative.ĭemonstrated history of supporting colleagues and staff, leadership, problem solving, and supervisory skills are required. Must be willing to work flexible hours, including evenings, weekends and holidays to support pier operations.Įxcellent organisational and analytical skills, with the ability to execute multiple tasks are required. Maintain communication with staff by keeping them informed of all company activities.Ī minimum of three years of high-volume food and beverageĮxperience in budget preparation and control. Identify and correct all potential safety hazards and enforce all safety policies and procedures. Manage staffing levels and monitor costs and rotas with departmental managers.Īid and influence policies and procedures.Įnsure all opening and closing procedures are always adhered to and work to develop existing procedure further to improve overall standards. Work with departmental managers to help improve efficiency, service and revenue.Įnsure departments are operating in an efficient manner and proper service is offered at all times. Lead, manage, motivate and inspire all departments and staff members.įoster a culture of teamwork and five-star customer service ethos across the team and champion guest satisfaction. Pay particular focus to the delivery of food and beverage operations at the pier and strive to improve consistency across all outlets. ![]() Manage the day to day running of operational departments ensuring high standards are maintained with excellent levels of customer service. They will be passionate about guest experience and dream up and implement new and creative ways to help their team ensure guests enjoy a safe, hospitable, and memorable experience at No.1 North Sea. This person will have a keen eye for detail and make sure high standards are maintained across the operation. To excel in this role, you will be able to adopt a strategic focus to continually improve and develop the department whether through food quality and safety, cost control or customer satisfaction. You will be proactive in engaging staff to deliver excellent customer service during every encounter and demonstrated experience in guest recovery situations. The successful candidate will have experience in coaching others and will be able to deliver constructive feedback to employees of varying ages and abilities. You will have over 3 years’ experience in the customer service industry, positioned in a fast-paced environment, and have a focus on guest satisfaction and meeting financial targets, with a sound knowledge and passion for food safety. The ideal candidate will have a high attention to detail and be driven by delivering the best product to our guests through an engaged and highly motivated team environment. We are looking for someone who is experienced in the tourism/ hospitality industry and is looking to grow their career. This role holds responsibility for the daily operations of the food and beverage department, focusing on motivating and driving staff to deliver excellent customer service. The success of this role is measured by receiving excellent results in regular internal and external food safety audits, hitting financial KPIs, guest satisfaction and staff engagement targets. The Commercial Manager will deputise for the Operations Manager and General Manager and will take overall responsibility for the running of all departments in their absence on a shift basis. An experienced food and beverage manager, they will be directly responsible for the performance of our catering outlets, kiosks and other commercial operations including adventure golf and children’s soft play. Hours: Working 5 days out of 7 including regular weekend and evening work on a shift basisĬomplimentary Annual Pass and a further 3 for family membersĢ0 free tickets to our attractions for family and friendsĢ0% discount on food and beverage at Clacton Pier outletsĪ key part of the Pier’s Senior Leadership Team, the Commercial Manager will support the Operations Manager in overseeing the day-to-day operation. Location: Clacton Pier, 1 North Sea, Clacton-on-Sea, Essex, CO15 1QX. Commercial Manager - (Full time, Permanent ) Salary : £35,000.00-£38,000.00 per year ![]()
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